1. Purpose
This Refund and Cancellation Policy is designed to inform investors about their rights and obligations regarding payments made on the Nannmo platform. We are committed to providing a transparent and secure investment experience in compliance with Egyptian law, specifically the Consumer Protection Law of 2018.
2. General Refund Principles
- All contributions made through Nannmo must be linked to a specific property investment campaign.
- Investors are entitled to refunds in cases of failed or cancelled campaigns.
- Refunds will be issued through the original payment method or credited to the investor’s Nannmo wallet, unless otherwise requested.
- No hidden fees or penalties will be charged for refunds under legitimate circumstances.
3. Refund Scenarios
a. Unsuccessful Property Campaigns
If a campaign does not meet its full funding target by the stated deadline, the campaign will be considered unsuccessful, and:
- 100% of the investor’s contribution will be automatically refunded within 10 business days.
- The refund will include all amounts paid, including any installment payments made toward that campaign.
- The refund will be processed free of charge.
b. Cancelled Campaigns by Nannmo
If Nannmo cancels a campaign due to legal, commercial, or logistical reasons:
- All investor contributions will be refunded in full within 10 business days.
- Nannmo will notify investors via email and the dashboard within 24 hours of cancellation.
4. Refunds in Case of Installment Payment Plans
In case of the Buy to Sell product, the following terms apply:
- A down payment is required to secure a stake in the campaign, and it is non-refundable.
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If the investor fails to pay two (2) consecutive installments, the investment agreement is considered breached, and the following applies:
- The down payment is forfeited.
- Any installments paid before the breach will be refunded in the same method.
- Nannmo will terminate the investment allocation and return the property stake to the available pool.
Example:
- If an investor pays a down payment in January, then pays installments in February and March but fails to pay in April and May, the investment will be cancelled, the down payment retained, and the February and March installments refunded in May and June respectively.
5. Refunds After Successful Campaigns
- Once a campaign is fully funded and acquisition begins, **all investments become final and non-refundable.
- Any return on investment (ROI) will be distributed in accordance with the terms in the ownership agreement.
6. Secondary Market Exit Option
- Investors may resell their stake on the Nannmo secondary market during designated trading periods.
- Nannmo does not guarantee the resale of any stake.
- The resale price is determined by the market, and refunds are not issued if resale fails.
7. Errors, Payment Disputes & Complaints
- If a payment was deducted in error or if a refund was not processed correctly, please contact [email protected] within 14 days.
- Nannmo will investigate and respond to the request within 5 business days.
- Refunds for errors will be processed immediately upon validation.